Shipping policy
At London Pet Supplies, we aim to make our shipping process clear, reliable, and straightforward. This Shipping & Delivery Policy explains how we process orders, the delivery options available, and important information about estimated delivery times.
Shipping Area
Orders are processed and shipped from the United Kingdom.
We currently offer delivery within the United Kingdom unless otherwise stated on our website or at checkout.
Order Processing Time
Orders are usually processed within 1 to 3 business days after payment has been successfully received.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Order processing may include payment verification, order review, packaging, and preparation for dispatch.
Delivery Options
We currently offer the following delivery options:
Economy Shipping
Estimated delivery time: 5 to 8 business days
Cost: Free
Standard Shipping
Estimated delivery time: 3 to 4 business days
Cost: £15
Delivery Timeframes
Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.
All delivery times are estimates and are not guaranteed. Delays may occasionally occur due to courier issues, weather conditions, public holidays, busy seasonal periods, or other circumstances outside our control.
We always aim to dispatch and deliver orders within the estimated timeframe, but exact delivery dates cannot be guaranteed.
Shipping Confirmation and Tracking
Once your order has been dispatched, you may receive a shipping confirmation email.
Where tracking is available, tracking details will be provided so you can follow the progress of your delivery.
Incorrect or Incomplete Address Details
Customers are responsible for providing accurate and complete delivery information at checkout.
London Pet Supplies cannot be held responsible for delays, failed deliveries, returned parcels, or lost orders caused by incorrect or incomplete shipping details provided by the customer.
If an order is returned to us due to incorrect address information, additional delivery charges may apply to resend the parcel.
Delivery Problems
If your order has not arrived within the estimated delivery period, appears to be delayed, arrives damaged, or is incomplete, please contact us as soon as possible.
We will review the issue and assist you where appropriate.
Lost or Delayed Parcels
If a parcel is significantly delayed or believed to be lost, we may need to contact the courier to investigate the matter.
Resolution times can vary depending on the courier’s investigation process. We will do our best to keep you informed and help resolve the issue as quickly as possible.
Public Holidays and Busy Periods
During public holidays, seasonal promotions, sale periods, or other busy times, processing and delivery may take longer than usual.
We recommend placing orders early during peak periods to allow extra time for delivery.
Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, courier arrangements, or business operations.
Any updates will be posted on this page.
Contact Information
If you have any questions about shipping or delivery, please contact us:
London Pet Supplies
220 Jamaica Rd
London SE16 4BD
United Kingdom
Phone: +44 78 9617 7961
Email: contact@londonpetsupplies.store
Website: londonpetsupplies.store