Privacy policy

This Privacy Policy explains how London Pet Supplies collects, uses, stores, and protects your personal information when you visit our website, contact us, or place an order through our store.

We are committed to respecting your privacy and handling your personal data responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

Who We Are

London Pet Supplies
220 Jamaica Rd
London SE16 4BD
United Kingdom

Phone: +44 78 9617 7961
Email: contact@londonpetsupplies.store
Website: londonpetsupplies.store

Information We May Collect

Information You Provide to Us

When you make a purchase, create an enquiry, or contact our customer support team, we may collect personal information such as:

Your full name
Email address
Telephone number
Billing address
Delivery address
Order details and purchase history
Payment-related information, which is processed securely by trusted third-party payment providers

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

Your IP address
Browser and device details
Pages viewed on our website
Time spent browsing our website
Referring website or source

This information helps us understand how customers use our website and allows us to improve our services, website performance, and customer experience.

How We Use Your Information

We may use your personal information for the following purposes:

To process and complete your orders
To arrange delivery or collection of purchased items
To provide customer service and respond to enquiries
To send updates about your order or account
To improve our website, products, and services
To help prevent fraud and protect our business
To comply with legal, tax, and accounting obligations

We only use your personal data when we have a valid legal reason to do so.

Legal Basis for Processing Personal Data

Under UK data protection law, we may process your personal information based on one or more of the following legal grounds:

The need to perform a contract with you, such as processing an order
Compliance with legal obligations
Our legitimate business interests, such as improving our services and protecting our website
Your consent, where consent is required by law

Sharing Your Information

We may share limited personal information with trusted third parties who help us operate our business, including:

Payment processing providers
Delivery and courier companies
Website hosting providers
Ecommerce platforms and technical service providers
Analytics and website performance tools

These service providers are only permitted to use your information where necessary to provide their services to us, and they must protect your data in accordance with applicable data protection laws.

We do not sell, rent, or trade your personal information to third parties.

International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection requirements.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Maintaining business and transaction records
Meeting legal, tax, or accounting requirements
Resolving disputes or customer service issues
Protecting our rights and enforcing our policies

When personal information is no longer required, we will delete it securely or anonymise it where appropriate.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal data in certain circumstances
Object to certain types of processing
Ask us to restrict how your data is used
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website usage, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

Security of Your Information

We use appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Payment information is handled securely by trusted payment providers, and we do not directly store full payment card details on our website.

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at: