Terms of Sale

These Terms of Sale apply to all purchases made through the London Pet Supplies website, londonpetsupplies.store.

By placing an order with us, you agree to these Terms of Sale, together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, Returns & Refund Policy, Payment & Billing Options, and any other policies published on our website.

Business Information

London Pet Supplies
220 Jamaica Rd
London SE16 4BD
United Kingdom

Phone: +44 78 9617 7961
Email: contact@londonpetsupplies.store
Website: londonpetsupplies.store

Business type: Individual
Business owner/operator: Mr Ravi Pradipcumar

Products

London Pet Supplies offers pet-related products, supplies, and accessories, subject to availability.

We make reasonable efforts to ensure that product descriptions, images, prices, stock information, and other details displayed on our website are accurate and up to date.

However, product images are for illustration purposes only. Actual product packaging, colour, size, appearance, or specifications may vary depending on manufacturer updates, supplier changes, or your device display settings.

We reserve the right to update, correct, or remove product information at any time without prior notice.

Order Process

To place an order, you must select the products you wish to purchase, add them to your basket, and complete the checkout process.

When you place an order, you are making an offer to purchase the selected products. Your order is subject to acceptance, payment authorisation, product availability, and any necessary verification checks.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order has been accepted or dispatched.

We reserve the right to refuse, cancel, or limit any order where necessary.

Order Acceptance

An order is usually accepted once payment has been successfully authorised and the order has been processed for dispatch.

We may refuse or cancel an order for reasons including, but not limited to:

Product unavailability
Incorrect pricing or product information
Payment issues or failed payment authorisation
Suspected fraud or unauthorised activity
Incorrect or incomplete customer information
Delivery restrictions or address issues

If we cancel an order after payment has been taken, we will issue a refund to the original payment method where appropriate.

Pricing

All prices are displayed in British Pounds Sterling (GBP), unless stated otherwise.

Prices may change at any time without prior notice. The price charged will usually be the price displayed at checkout when your order is placed.

Although we aim to ensure that all prices are accurate, errors may occasionally occur. If we identify a pricing error after your order has been placed, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Payment

Payment must be completed at checkout using one of the payment methods available on our website.

Accepted payment methods may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Klarna
Maestro
Mastercard
Shop Pay
UnionPay
Visa

Available payment options may vary depending on your device, location, payment provider, and checkout settings.

All payments are processed securely by trusted third-party payment providers. London Pet Supplies does not directly store or have access to your full payment card details.

Billing Information

You are responsible for providing accurate and complete billing information when placing an order.

If billing details are incorrect, incomplete, or cannot be verified, your order may be delayed, declined, or cancelled.

You are also responsible for any bank fees, currency conversion fees, or payment provider charges that may apply to your transaction.

Shipping and Delivery

Shipping options, delivery costs, and estimated delivery times are explained in our Shipping & Delivery Policy.

Delivery estimates begin from the date of dispatch, not from the date the order is placed.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, weather conditions, public holidays, seasonal demand, or circumstances outside our control.

Customers are responsible for providing accurate and complete delivery information at checkout. We are not responsible for delays, failed deliveries, returned parcels, or lost orders caused by incorrect or incomplete delivery details provided by the customer.

Risk and Ownership

Ownership of the products passes to you once full payment has been received and the products have been delivered.

Risk of loss or damage to the products usually passes to you once the order has been delivered to the delivery address provided at checkout.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

You may request a return within 30 days from the date of delivery, subject to the conditions stated in that policy.

Returned items must generally be unused, in their original condition, and include original packaging, parts, accessories, and documentation where possible.

Certain products may not be eligible for return, including final sale items, gift cards, personalised or customised products, and hygiene-sensitive pet products where applicable.

This does not affect your statutory rights under UK consumer law.

Damaged, Faulty, or Incorrect Products

If you receive a damaged, faulty, or incorrect item, please contact us as soon as possible after delivery.

We may ask you to provide your order number, photos of the item, packaging, and any relevant details so we can review the issue.

Where appropriate, we may offer a replacement, exchange, repair, or refund in accordance with your legal rights and our Returns & Refund Policy.

Product Availability

All products are subject to availability.

We aim to keep stock information accurate, but availability may change before your order is processed. If an item becomes unavailable after you place an order, we may contact you to offer an alternative, wait for restock where possible, or cancel and refund the unavailable item.

Customer Responsibilities

By placing an order, you agree to:

Provide accurate order, billing, and delivery information
Ensure that someone is available to receive the delivery where required
Check your order carefully after delivery
Contact us promptly if there is an issue with your order
Use purchased products safely and in accordance with any product instructions, labels, or manufacturer guidance

For pet products, customers are responsible for ensuring that items are suitable for their pet’s size, age, breed, health condition, and needs.

Product Use and Safety

Products sold by London Pet Supplies should be used only as intended and in accordance with any instructions, warnings, labels, or manufacturer guidelines.

We are not responsible for misuse, improper storage, incorrect handling, or use of products in a way that is not recommended by the manufacturer.

If you are unsure whether a product is suitable for your pet, please seek appropriate professional advice before use.

Promotions and Discounts

From time to time, we may offer promotions, discounts, or special offers.

Promotions may be subject to additional terms, expiry dates, product exclusions, stock availability, and other conditions.

We reserve the right to amend, suspend, or withdraw promotions at any time where necessary.

Limitation of Liability

To the fullest extent permitted by law, London Pet Supplies will not be liable for indirect, incidental, or consequential losses arising from the purchase or use of our products.

Where liability cannot be excluded, our total liability will usually be limited to the amount paid for the product connected to the claim.

Nothing in these Terms of Sale excludes or limits liability where it would be unlawful to do so, and nothing affects your statutory consumer rights under UK law.

Changes to These Terms of Sale

We may update these Terms of Sale from time to time to reflect changes in our business, products, legal requirements, or sales process.

Any updated version will be published on this page.

Governing Law

These Terms of Sale are governed by the laws of England and Wales.

Any disputes relating to purchases made from London Pet Supplies will be subject to the jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Sale or your order, please contact us: