Terms of Service

These Terms of Service apply to your use of the London Pet Supplies website and to any purchases made through our store. By accessing our website, browsing our products, or placing an order, you agree to follow and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or place an order with us.

Use of Our Website

You agree to use our website only for lawful and appropriate purposes.

You must not:

Use the website in a way that breaches any applicable law or regulation
Attempt to interfere with the security, operation, or performance of the website
Upload, send, or transmit harmful, malicious, or disruptive material
Use the website for fraudulent or unauthorised purposes

We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been violated.

Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information on our website are accurate and up to date.

However:

Product images are provided for illustration purposes only
Actual product colours, packaging, or appearance may vary
Availability may change without notice
Occasional errors, omissions, or inaccuracies may occur

We reserve the right to correct errors, update product details, change prices, or amend availability information at any time without prior notice.

Pricing and Payment

All prices are shown in British Pounds Sterling (GBP), unless stated otherwise.

Prices may be changed at any time without prior notice
Payment must be made in full at checkout
Orders will not usually be processed until payment has been received
Payments are handled securely by trusted third-party payment providers

London Pet Supplies does not directly store your full payment card details.

Orders

When you place an order, you are making an offer to purchase the selected products. All orders are subject to acceptance, stock availability, and payment verification.

We reserve the right to:

Refuse or cancel any order
Limit the quantity of products purchased
Cancel orders where there has been a pricing, product, payment, or stock error
Request additional information before accepting an order

If we cancel an order after payment has been taken, we will issue a refund to the original payment method where appropriate.

Shipping and Delivery

Shipping options, delivery costs, estimated delivery times, and related information are explained in our Shipping & Delivery Policy.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to courier issues, public holidays, weather conditions, peak periods, or other circumstances outside our control.

Risk of loss or damage to products will usually pass to you once the order has been delivered to the address provided at checkout.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy.

Customers may request a return within 30 days from the date of delivery, subject to the conditions set out in that policy.

This does not affect your statutory rights under UK consumer law.

Intellectual Property

All content on this website, including text, images, logos, graphics, product listings, layout, design elements, and other materials, belongs to London Pet Supplies or its licensors, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or use any website content for commercial purposes without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, London Pet Supplies will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or purchase of our products.

Where liability cannot be excluded, our total liability will be limited to the amount paid for the product connected to the claim.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, and nothing in these Terms affects your statutory consumer rights.

Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

We are not responsible for the content, privacy practices, terms, or policies of any third-party websites. Accessing third-party websites is done at your own risk.

Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes in our business, website, services, or legal requirements.

Any updated version will be posted on this page. Continued use of our website after changes are published means you accept the revised Terms.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes relating to these Terms, our website, or purchases made from us will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Service, please contact us:

London Pet Supplies
220 Jamaica Rd
London SE16 4BD
United Kingdom

Phone: +44 78 9617 7961
Email: contact@londonpetsupplies.store
Website: londonpetsupplies.store